Shopify captures Monday 11th December 2023 13:13:00


Captures in Shopify are currently not working properly.

It will either reject the capture try or go to pending capture status.
But captures are processed fine.

We advise you to check status in your gateway at https://app.pensopay.com

We are working on identifying with Shopify.

Captures are now back to normal as of 15.00 this afternoon.

Captures that are stuck in pending state will eventually either be captured or declined. If they are declined please just capture it again.

From what we experienced most captures from today were processed perfectly fine, and a few failed immediately.

If you have questions about anything please reach out to support@pensopay.com