Recurring payments and auto_capture Friday 22nd March 2024 10:57:07


We are experiencing problems with "auto_capture" on recurring payments. The authorize/recurring operation is processed, but no capture is processed. We are investigating the issue

This incident has been resolved. The problem was limited to recurring payments with auto-capture enabled and through Clearhaus as the acquirer. The authorization was processed, but the capture request was not processed. Capture requests will ​not​ be retried automatically, but merchants can process the captures manually. The issue started yesterday on March 21, at 12:43 CET.