Payment processing issues Thursday 12th September 2024 07:13:00

Clearhaus has confirmed performance issues, and are aware of a connectivity issue.

Currently almost all authorizations, voids and Mastercard credits are impacted.

Clearhaus is now reporting. that there are no more issues and are monitoring the transaction flow.

Today a third party service provider, who processes transactions between Clearhaus and Visa/MasterCard, has been experiencing outage. This resulted in a highly elevated error rate on authorizations.

The issue started around 6:45 this morning, and lated until approximately 13:45.

Since 13:45 transactions have processed as expected.

We will keep monitoring this throughout the day.

We are extremely sorry for all the inconvenience this may have coursed you.

Customers who have tried to purchase something in the affected time frame may experience reservations on their debit card.  We will look into this.  

Posted 3 months ago by tr@pensopay.com

Unfortunately, we still see very high failure rates on authorizations.

Clearhaus's upstream provider is still trying to mitigate this critical incident.

We are seeing examples where amounts are being reserved on cardholders' accounts despite the authorization failing.

Therefore we recommend that subsequent-in-series recurring and unscheduled (e.g. subscriptions) are not attempted until after this incident is resolved. Furthermore, we are exploring options to potentially release these reservations.

Posted 3 months ago by tr@pensopay.com

Clearhaus have attempted mitigating actions but unfortunately with very limited impact. They are still observing very low approval rates that fluctuates approximately from 0 % to 15 %.

Clearhaus' upstream provider is trying to resolve the connectivity issue.

Posted 3 months ago by tr@pensopay.com