Past Incidents

3rd December 2024

No incidents reported

2nd December 2024

No incidents reported

1st December 2024

Payments Problems with MobilePay via QuickPay

QuickPay is currently experiencing problems with MobilePay. This will affect all merchants using pensopay via QuickPay. Currently MobilePay transactions are being refused. They are working on it.

All V2 merchants are not affected by this. Most pensopay merchants on Shopify are V2.

If you see some pending MobilePay transactions, we recommend to deactivate MobilePay for the time being.

QuickPay has implemented a fix and are monitoring the results.

We are seeing improvement on MobilePay payments being processed correctly since around 23.00.

30th November 2024

No incidents reported

29th November 2024

Third-party service Minor disruption at MitID

MitID is currently experiencing minor disruptions in their service.

See more information at https://digitaliser.dk/mitid

MitID has resolved the issue.

28th November 2024

No incidents reported

27th November 2024

No incidents reported