Internal APIFollow up on MobilePay and callback issues yesterday
Yesterday we experienced performance issues on MobilePay payments.
Credit card payments were also affected because of the missing callbacks.
All night and this morning the callbacks have been delivered and orders have been created in the store.
We are still in the process of delivering callbacks.
17th November 2023
Internal APIMobilePay issues / Call back issues
We are currently experiencing issues with MobilePay payments.
Also it seems callbacks are delayed on payments.
Everything is under investigation.
We are again processing MobilePay transactions.
VippsPSP transactions have also been affected in the time frame.
We are still investigating the pending MobilePay transactions and delayed callbacks, and monitoring.
If you diabled MobilePay during this time, you can reactivate it now.
Remember to do a test purchase to make sure it works as expected.
You can disable MobilePay Online in your online store to make sure that customers do not experience the error in the payment window.
Callbacks are still getting delayed.
We are still experiencing problems.
To avoid having pending MPO transactions, the service is shut down. Customers will receive an error instantly as they select MobilePay in the payment window.
Callbacks are still delayed. We are looking into the issue.
Credit card payments are affected by delayed callbacks. They are being authorized correctly, but we are missing the callback.
Orders should be created correctly once the callbacks arrive.
16th November 2023
No incidents reported
14th November 2023
Internal APIServer maintenance delayed callbacks
The server maintenance we did this night went fine, but we are now experiencing delayed callbacks.
Payments work perfectly, but callbacks are delayed. This affects order creation in primarily Shopify. However they will be created once the callbacks are delivered.
The backlog is now up to date, and all orders have been processed and created in the shop.
We are watching the systems closely over the next few hours to make sure everything is back to normal.
Payments and orders are now being created properly.
We are working on fixing callbacks for the backlog.
The issue is identified and we are working on deploying a fix.
Please remember that payments are working but orders will be processed once the callbacks are fixed.