All systems are operational

Past Incidents

13th December 2023

No incidents reported

12th December 2023

No incidents reported

11th December 2023

Shopify captures

Captures in Shopify are currently not working properly.

It will either reject the capture try or go to pending capture status.
But captures are processed fine.

We advise you to check status in your gateway at https://app.pensopay.com

We are working on identifying with Shopify.

  • Captures are now back to normal as of 15.00 this afternoon.

    Captures that are stuck in pending state will eventually either be captured or declined. If they are declined please just capture it again.

    From what we experienced most captures from today were processed perfectly fine, and a few failed immediately.

    If you have questions about anything please reach out to support@pensopay.com

  • 10th December 2023

    No incidents reported

    9th December 2023

    No incidents reported

    8th December 2023

    No incidents reported

    7th December 2023

    No incidents reported