QuickPay is experiencing delays on MobilePay payments.
We have observed delays in callbacks due to this as well.
V2 Payments are not affected.
Quickpay has done the reboot as planned earlier this night, and they are monitoring the results of the fixes they have implemented.
The result of the issue will have caused the consumer to have experienced an error in the payment flow in their MobilePay app, even though the payments have succeded in the background towards the bank.
This may well have caused the consumers to have placed multiple orders throughout the day. We therefore strongly encourage you to double check if there is any duplicate orders from the same customer in your store. Please do not hesitate to reach out to us at support@pensopay.com if you have any questions regarding this.
Doing the time of the incident we also observed periodic hiccups related to all services, which have caused captures and refunds getting stuck in a "pending" state. If you are experiencing any of these cases, please reach out to us and we will help you resolve these.
QuickPay has identified the issues as related to their main database.
In order to help solve the issue, a reboot of the database is required, which they will be doing later tonight at a scheduled maintenance (https://status.quickpay.net/cm155b0y5002yxzduxzqy5jqk).
This is due to the reboot requiring the entire infrastructure to be briefly unavailable, including other transactions and action currently not affected by this issue.
QuickPay are continuing to work on a fix for this incident.
QuickPay has located the issues related to the delay in callbacks specifically for MobilePay transactions, which causes them to fail in the MobilePay App. They are continuing to work on a fix for this incident.
They are still seeing transactions being processed for MobilePay, however in a limited amount than expected.
