Past Incidents

2nd May 2024

No incidents reported

1st May 2024

Payments Problems with capture in Clearhaus

We are experiencing problems with Clearhaus. Some capture requests are refused.

The acquirer (Clearhaus) are working on a fix.

It's only captures. All payments are created successfully.

Capture are working again.

If you have tried to capture or have autocapture on, between 5:45 pm and 6:45 pm, you need to re-capture the payments again.

30th April 2024

No incidents reported

29th April 2024

No incidents reported

28th April 2024

No incidents reported

27th April 2024

No incidents reported

26th April 2024

No incidents reported

25th April 2024

Payments Visa transactions are declined

We are experiencing elevated error rates on Visa transactions.

Acquirer is investigating.

Transactions are now being processed. We are monitoring the flow to make sure everything is back to normal.

Some Visa transactions are now being processed properly, and others are still being refused.

We will keep you posted.

Payments Resolved: Problems with Payments via Shopify

Shopify required, that we update our test environment, which we launched yesterday.

Then around 11 pm yesterday our servers had their daily review, and the new code did unfortunately not correspond with the required standards of the server review. This is why some of the pensopay merchants (only Shopify merchants) could've experienced some issues with the app in the late hours of yesterday and early hours this morning.

As of around 7:45 am this morning everything was back to normal.