No incidents reported
QuickPay is experiencing delays on MobilePay payments.
We have observed delays in callbacks due to this as well.
V2 Payments are not affected.
Quickpay has done the reboot as planned earlier this night, and they are monitoring the results of the fixes they have implemented.
The result of the issue will have caused the consumer to have experienced an error in the payment flow in their MobilePay app, even though the payments have succeded in the background towards the bank.
This may well have caused the consumers to have placed multiple orders throughout the day. We therefore strongly encourage you to double check if there is any duplicate orders from the same customer in your store. Please do not hesitate to reach out to us at support@pensopay.com if you have any questions regarding this.
Doing the time of the incident we also observed periodic hiccups related to all services, which have caused captures and refunds getting stuck in a "pending" state. If you are experiencing any of these cases, please reach out to us and we will help you resolve these.
QuickPay has identified the issues as related to their main database.
In order to help solve the issue, a reboot of the database is required, which they will be doing later tonight at a scheduled maintenance (https://status.quickpay.net/cm155b0y5002yxzduxzqy5jqk).
This is due to the reboot requiring the entire infrastructure to be briefly unavailable, including other transactions and action currently not affected by this issue.
QuickPay are continuing to work on a fix for this incident.
QuickPay has located the issues related to the delay in callbacks specifically for MobilePay transactions, which causes them to fail in the MobilePay App. They are continuing to work on a fix for this incident.
They are still seeing transactions being processed for MobilePay, however in a limited amount than expected.
No incidents reported
No incidents reported
QuickPay is experiencing a delay issue on payments with MobilePay Online
They are currently experiencing a delay issue with some MobilePay payments, which causes an error to appear from MobilePay. This might cause customers to retry a new order, even though the payment might actually have gone through the first time. They have identified the issue and are working on a solution.
Merchants using pensopay v2 payments are not affected.
We recently received an update from QuickPay regarding MobilePay:
So far, all systems on Quickpay's side are operating as expected. We are actively collaborating with MobilePay to identify and resolve the issue. However, we want to reassure our merchants and partners that authorizations are functioning correctly.
Clearhaus has confirmed performance issues, and are aware of a connectivity issue.
Currently almost all authorizations, voids and Mastercard credits are impacted.
Clearhaus is now reporting. that there are no more issues and are monitoring the transaction flow.
Today a third party service provider, who processes transactions between Clearhaus and Visa/MasterCard, has been experiencing outage. This resulted in a highly elevated error rate on authorizations.
The issue started around 6:45 this morning, and lated until approximately 13:45.
Since 13:45 transactions have processed as expected.
We will keep monitoring this throughout the day.
We are extremely sorry for all the inconvenience this may have coursed you.
Customers who have tried to purchase something in the affected time frame may experience reservations on their debit card. We will look into this.
Unfortunately, we still see very high failure rates on authorizations.
Clearhaus's upstream provider is still trying to mitigate this critical incident.
We are seeing examples where amounts are being reserved on cardholders' accounts despite the authorization failing.
Therefore we recommend that subsequent-in-series recurring and unscheduled (e.g. subscriptions) are not attempted until after this incident is resolved. Furthermore, we are exploring options to potentially release these reservations.
Clearhaus have attempted mitigating actions but unfortunately with very limited impact. They are still observing very low approval rates that fluctuates approximately from 0 % to 15 %.
Clearhaus' upstream provider is trying to resolve the connectivity issue.
No incidents reported